Retention & Lifecycle
Description
We embed retention specialists who treat your customer list as your most valuable asset. These are operators who ignore the "batch and blast" mentality in favor of sophisticated segmentation and behavioral triggers. They don't just send emails; they architect customer journeys that turn one-time buyers into lifetime advocates.
Email Marketers (Klaviyo) — Technical strategists who build complex flows, manage deliverability, and drive 30%+ of your revenue.
SMS Strategists — Copywriters and flow-builders who master the most personal channel without being intrusive.
CRM Managers — Data-driven leaders who own the customer database and lifecycle segmentation.
Loyalty & Referral Leads — Program managers who build the systems that incentivize your best customers to stay and share.
Retention Copywriters — Writers who specialize in the post-purchase voice, focusing on community and long-term brand affinity.
And more. If the role is designed to increase LTV and decrease churn through personalized communication—we’ve filled it. From subscription managers to loyalty tech-stack architects.
